Refund and cancellation policy
Last updated: 25 August 2026
Trailblaze Maps sells digital products — offline trail maps you buy and use in the Trailblaze app. This policy explains when refunds and cancellations apply. It should be read together with our Terms of Service.
Digital products — no refund once accessed
Because maps are delivered digitally and can be downloaded and used immediately, purchases are non-refundable once the map has been downloaded or accessed. Under South African law (the Electronic Communications and Transactions Act), the automatic cooling-off right does not apply to digital content once downloading or access has begun.
When we will give a refund
We will refund, replace or credit a purchase where:
- A technical fault on our side prevents you from downloading or using a map, and we are unable to resolve it;
- You were charged more than once or made an accidental duplicate purchase that you have not downloaded or used; or
- You received the wrong product.
Approved refunds are made through PayFast to your original payment method within a reasonable time.
Map validity is not a fault
A purchased app map is valid for 12 months from the date of purchase, as set out in our Terms of Service. The licence ending after that period is not a fault and is not refundable — to keep using the map you can simply buy it again. Free maps do not expire and remain available at no charge.
For PDF maps, the access period and any licence term are shown at the time of purchase, and the files are non-refundable once downloaded, except in the fault cases above. GIS data sets are supplied under a separate commercial licence — refund, pricing and update terms for data are set out in that licence agreement, so please contact us.
Price changes
If a paid map later becomes free, no refund is given for an earlier purchase, and your access continues as normal. This is explained further in our Terms of Service.
Cancellations and subscriptions
Maps are currently sold on a once-off basis with a 12-month licence — there is no recurring subscription to cancel. If we introduce a subscription option in future, its cancellation terms will be shown to you before you sign up, and you will be able to cancel at any time with access continuing until the end of the period you have paid for.
How to request a refund
Email [email protected] with your order number and a short description of the problem, within 30 days of the charge. We aim to respond promptly and will let you know the outcome.
Contact
- Business name: Trailblaze Maps (registration number K2021840608)
- Website: www.trailblaze.co.za
- Contact email: [email protected]